The media used to create your own Recovery Media Kit may be corrupted or unusable, due to media quality or incompatibility. To obtain another Recovery Media Kit, you can order from the Sony Direct Accessories and Parts Center Web site.
- Go to http://servicesales.sel.sony.com.
- Enter your computer's model number (for example, PCV-XXXX), and click Search. You will be given a list to choice from. Select your model.
- Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.
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