Remote Helpdesk is a program that allows you to provide support to customers by pc remote control. The Server is a thin (under 450 Kb) program that doesn't require installation, your customers can start it from a web server link, shortcut on a local file server or it can even be emailed to them. Even at 56k download speeds, this means you can typically start a remote control session within 30 seconds of your users downloading remhelp.exe and pressing the start button.
Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff. Remote Helpdesk offers real value in providing online support to a large customer base.You are free to try Remote Helpdesk (the trial version is restricted to a 10 minute session time limit and file transfer/switching remote monitors is disabled). If you are pleased with Remote Helpdesk you can purchase it online from US$ 295.
Features
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How is Remote Helpdesk different to other Remote Control Software
Most remote control programs operate using a direct connection from your computer to the remote computer. Remote Helpdesk can also be configured to reverse connection from the remote computer to your computer. As most firewalls block incoming rather than outgoing requests, Remote Helpdesk will work behind most firewalls when most other remote control programs fail.
Users do not like Remote Control Software installed on their computers
Remote Helpdesk is designed to be a simple, effective, and secure. Your users have full control to start and end remote session with a simple click of a button. Its ease of use will give your users confidence with your remote support. Remote Helpdesk consists of a single executable (remhelp.exe) that can easily be deleted after use. Remote Helpdesk does not alter your clients registry, install dll's or modify windows settings. It stores all communication settings within its own executable.
Configure look and feel of the Remote Helpdesk Server
The appearance of Remote Helpdesk can be modified using bitmaps that imbed directly into the remote helpdesk executable. The bitmap created may include additional user instructions or multi-language support. The Remote Helpdesk Server can also be configured with inputs that allow users to specify their support needs by email.
Supporting Users behind Firewalls
Remote Helpdesk can be configured to reverse connect directly from your clients computer to your support desk computer. Because most firewalls are configured to allow outgoing calls (and returning traffic), Remote Helpdesk will work through most firewalls - it includes options for proxy tunnel and/or SOCKS. If your support is also firewall protected, just configure the Remote Helpdesk Server to connect to your firewall, then configure your firewall to forward port connections (using socks, NAT, or port forwarding) to your support officers ip/port.
Provide Online Demo's of your Software to your Customers
Impress your customers by deomonstrating your software online through Remote Helpdesk. With a push of a button, your sales team can stream their desktop to your customers desktops.
Security
All communications between the client and server can optionally be encrypted with up to 256 key AES (Rijndael) state of the art encryption. Configuration settings contained in the Remote Helpdesk Server are encrypted multiple times and includes crc checking to discourage tampering.
View flash demo's of Remote Helpdesk
- Features of Remote Helpdesk, (380 kb) click here
- Setting up Remote Helpdesk Server for ReverseIP connection, (105 kb) click here
- Speed of Remote Helpdesk (280Kb), click here
- File Transfer Demo (2.7 Mb), click here
