Before following these steps make sure you have the latest Windows Live Messenger (MSN) installed, although most of the time 8001012e error is not related to your WLM.
If you use an older version of MSN follow these steps:
- Exit MSN
- Go to start button then click run or simply hit Windows keyboard button + R to open Run
- Type following: %appdata%\microsoft\msn messenger and hit enter
- Deleted all folders and files located in this path
If you use Windows Live Messenger follow these steps.
Method for Windows XP users:
- Exit Windows Live Messenger
- In Tools Menu check Show hidden files and folders
- Navigate to those paths and delete every subfolder or files
C:\Documents and Settings\Your Windows logon name\Contacts\Your Messenger e-mail address
C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts\ Your Messenger email address
Method for Windows Vista users:
- Exit Windows Live Messenger
- In Tools Menu check Show hidden files and folders
- Navigate to those paths and delete every subfolder or files
C:\Users\Your Windows logon name\Contacts\Your Messenger e-mail address
C:\Users\Your Windows logon name\AppData\Local\Microsoft\Windows Live Contacts\Your Messenger e-mail address
If none of these method listed above won't work run best registry fix tool.
