HP printers and others have a lot of little basic bugs, but if you know how to deal with some of the more habitual problems you will make the printer your friendly companion to your tasks and projects.
Error code 10 Problem: " Supplies Memory Error" error message.
10.XX.YY Exact format is dependent on printer model. For example
The printer is unable to read the electronic information (elabel) on the print cartridge.
XX Description 00 memory error on the cartridge or 01 memory device not found.
YY Description 00 black print cartridge
Possible Causes and Solutions:
1. Supplies used in newer printer models contain a memory chip. This information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
2.Replace the memory chip cable/connector or the DC controller.
Error 10.32.00 Unauthorized Supply
Alternates with for help press "?" - A new non-HP supply has been installed this message continues until you press the check button or install an HP supply item
