Bosch Security Systems announced earlier this week that they have made several upgrades to their CCTV remote technical support center in Lancaster, Penn.
One of the biggest upgrades that the company made to the center was to add a team dedicated especially to solving issues related to customers with IP video surveillance products. Essentially, according to Bosch Technical Manager Don Boling, they have created "two CCTV teams," one that handles analog applications and one that handles IP.
"This structure is helping the company develop deeper expertise within each product groups’ remote technical support team," Boling said a in a prepared statement.
In addition, the center itself has been restructured to feature an open seating plan and centralized equipment racks to help encourage cooperation and sharing of information among the staff.
Source: ipsecuritywatch.com/web/online/IPSW-News/Bosch-upgrades-technical-support-center/512$14716
