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The first thing they will suggest you to check is the system battery status. Most likely it is kaput. Tech support guidance is given to help you find the battery to the system case through easy step by step instructions. It sits under a tight clip, so you need technicians help to remove and replace that with a new one. They are cheap and can easily be found to any electronic retailer. After replacing the battery you need to reset BIOS settings newly.
If your system starts working normally after performing the task, you are all done. But if you are not fortunate enough, online tech support experts are always there to help you find the ‘Setup’ option and “Auto config” the settings in a few steps. In fact, they make you poke around your PC set-ups; solutions come out of it immediately.