Showing posts with label Technical Support. Show all posts
Showing posts with label Technical Support. Show all posts

Tips to Logging on with the Caps Lock Key

Don't worry about having the Caps Lock key down when logging into your Windows XP account. This post provide technical support tips to login with CPS lock key.

This isn't necessarily a tip but an interesting piece of information.

With earlier versions of Windows, have you ever had trouble entering your login password because your CAPS LOCK key was down and you didn't know it? You know the frustration that occurs when you type your password several times in a row, get locked out of the machine for a while, and mutter to yourself unmentionables until you finally notice the green or red CAPS LOCK LCD is lit?

Well, with Windows XP, that shouldn't happen again. Next time you logon your machine (if it is password protected, of course), intentionally press the CAPS LOCK key. You'll see a popup balloon onscreen telling you the CAPS LOCK key is on and you should turn the key off because it might hamper entering your password.

Thanks, Microsoft. Granted, this problem has been going on for years with just about all Windows versions, but you got it right this time.

Tips to Logging on with the Caps Lock Key

Don't worry about having the Caps Lock key down when logging into your Windows XP account. This post provide technical support tips to login with CPS lock key.

This isn't necessarily a tip but an interesting piece of information.

With earlier versions of Windows, have you ever had trouble entering your login password because your CAPS LOCK key was down and you didn't know it? You know the frustration that occurs when you type your password several times in a row, get locked out of the machine for a while, and mutter to yourself unmentionables until you finally notice the green or red CAPS LOCK LCD is lit?

Well, with Windows XP, that shouldn't happen again. Next time you logon your machine (if it is password protected, of course), intentionally press the CAPS LOCK key. You'll see a popup balloon onscreen telling you the CAPS LOCK key is on and you should turn the key off because it might hamper entering your password.

Thanks, Microsoft. Granted, this problem has been going on for years with just about all Windows versions, but you got it right this time.

Create a Toolbar to Access Drives and CDs

This post provides technical support to Add a tool bar on the desktop of your Windows XP machine to gain quick access to CDs and removable drives.

If you want to quick access to your hard drives, CDs, "My Documents" folder, and other removable media such as USB flash drives? Just click and hold on the "My Computer" icon and drag it to the side of your screen. Voila! A new toolbar is created. Here are some more tips:

1. Get rid of the text "My Computer" by right-clicking on the toolbar and unchecking "View Title".

2. Make the toolbar always appear on top of other windows by right-clicking the toolbar and checking "Always on top".

3. Or, make the toolbar only visible whenever you move your mouse to the toolbar's edge of the screen. Right-click the toolbar and check "Auto-Hide".

4. To remove the toolbar, right-click it and choose "Toolbars", then uncheck "My Computer".

Create a Toolbar to Access Drives and CDs

This post provides technical support to Add a tool bar on the desktop of your Windows XP machine to gain quick access to CDs and removable drives.

If you want to quick access to your hard drives, CDs, "My Documents" folder, and other removable media such as USB flash drives? Just click and hold on the "My Computer" icon and drag it to the side of your screen. Voila! A new toolbar is created. Here are some more tips:

1. Get rid of the text "My Computer" by right-clicking on the toolbar and unchecking "View Title".

2. Make the toolbar always appear on top of other windows by right-clicking the toolbar and checking "Always on top".

3. Or, make the toolbar only visible whenever you move your mouse to the toolbar's edge of the screen. Right-click the toolbar and check "Auto-Hide".

4. To remove the toolbar, right-click it and choose "Toolbars", then uncheck "My Computer".

Access iYogi’s authentic computer repair services sitting in London or any other city of UK.

There is a large number of tech support organizations that provide perfect solutions to all the problems related to computers to their customers based at UK. These tech support companies offer outstanding support for various issues related to computer repair and maintenance, including installing new operating system, fixing the crashed Windows, data recovery and backup, virus removal as well as troubleshooting the computer.

Out of all these organizations, one company that stands out-of-the-box is iYogi Technical Services. It is Microsoft’s gold partner and hence you can completely rely upon the level of secured solutions that it provides to you. No matter which city, county or locality of UK, you stay. If you have a computer problem, iYogi definitely has a solution.

Features of iYogi’s computer repair services:

There are a number of reasons that will force you to go only for iYogi’s services. Enlisted here are a few of them:

• iYogi’s computer repair services are available at the lowest price
• A team of MS Certified technicians are always there to assist you in the entire computer repairing process
• Latest tools and software are used to deliver services at a faster rate
• iYogi’s team undergoes extensive training to get acquainted with the latest technology related to computer repairing.

The biggest advantage that its customers based at UK get while accessing technical services is that they get their issues resolved remotely. So, if you are based at UK and do not want to take your computer to some service center, call iYogi. The technicians at iYogi make use of remote computer technology to access your computer with the help of Internet and then all you have to do is just sit back and relax.

Dial iYogi’s toll free number from any city of the UK and feel the experience on your own!

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners

iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners
iYogi, a Direct-to-Consumer and Small Business Technical Support Provider, Paves the Way for Personal Offshoring to Become India’s Next Success Story

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.

iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

“Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”

iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”

iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”

”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.


About SAP Ventures
SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.

About Canaan Partners

Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks, BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.

SVB India Capital Partners Fund and Silicon Valley Bank

SVB India Capital Partners Fund is a $54 million equity fund that is focused on Indian companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.



Contact:



Company Name:
iYogi Technical Services Pvt Ltd

Address:
iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013

Toll Free no: 1-800-237-3901

Work Number: 1-212-229-0901

F ax Number: 1-888-867-2715

Bosch Security Systems announced earlier this week that they have made several upgrades to their CCTV technical support center in Lancaster, Penn. On

Bosch Security Systems announced earlier this week that they have made several upgrades to their CCTV remote technical support center in Lancaster, Penn.

One of the biggest upgrades that the company made to the center was to add a team dedicated especially to solving issues related to customers with IP video surveillance products. Essentially, according to Bosch Technical Manager Don Boling, they have created "two CCTV teams," one that handles analog applications and one that handles IP.

"This structure is helping the company develop deeper expertise within each product groups’ remote technical support team," Boling said a in a prepared statement.

In addition, the center itself has been restructured to feature an open seating plan and centralized equipment racks to help encourage cooperation and sharing of information among the staff.

Source: ipsecuritywatch.com/web/online/IPSW-News/Bosch-upgrades-technical-support-center/512$14716

iYogi Partners with GlobalLogic for Software Product Development to Create "Generation V" Technical Support Platform

New York, NY - January 13, 2009 –iYogi (www.iyogi.net) today announced a software product development partnership with GlobalLogic Inc. to create a "Generation V" services platform for iYogi's proprietary technical support application framework, iMantra. The fastest growing direct-to-consumer and small business support brand from India, iYogi has more than 50,000 subscribers worldwide.

GlobalLogic, the leader in global software product development, will assist in the enhancement of iYogi's service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer's desktop and provides integration with iMantra ("Support Dock") and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.

Uday Challu, co-founder and CEO of iYogi, said, "The partnership with GlobalLogic for software product development reiterates iYogi's commitment to offer affordable access to the highest quality technical support for home users and small businesses with disruptive applications and tools to manage their everyday technology needs. GlobalLogic's expertise will help us further enhance iYogi's widely acclaimed iMantra support platform with a new breed of applications and services, bringing us even closer to our customers".

iYogi provides live computer support for home and small business users globally for the technologies they use every day. iYogi's live 24/7 support extends to multiple brands of computers, software and peripherals. iYogi services also include virus removal, spyware removal, optimizing slow computer, setup, configuration and troubleshooting your computer and peripheral devices, issues or errors with software applications. Currently available to customers in the United States, United Kingdom, Canada, Australia and Singapore, iYogi is on an aggressive expansion spree, extending services to several new geographies in 2009. iYogi's Customer Satisfaction Rate of 93% and Resolution Rate of 84% ranks it as the highest bench marked company in the computer support industry.

Peter Harrison, CEO of GlobalLogic Inc., said, "We are excited about this partnership, which will enable us to bring our specialized skills across the full software product development life cycle to iYogi. Already a proven leader in delivering innovative product engineering services to Web 2.0 companies, GlobalLogic will help iYogi continue to deliver the effective solutions for which it has come to be known". In contrast to many firms that focus on IT services, GlobalLogic specializes in software product R&D for emerging and established technology companies. Its services include everything from market analysis and product conceptualization to product engineering, migration, testing and support. The company has received widespread recognition for innovation in software product R&D, including its InfoWorld award-winning platform for distributed Agile development (GlobalLogic Velocity) and GlobalLogic Version 1.0SM, an offering for both early and late-stage companies that has helped GlobalLogic clients launch innovative and disruptive technologies at major conferences such as Demofall-2008.

About iYogi


iYogi is the first direct-to-consumer and server support service from India. Providing an Annual Unlimited subscription to technical support for $139.99 per year, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and Singapore. Backed by Canaan Partners, Silicon Valley Bank and SAP Ventures, the company has been featured in MSNBC, ZDnet, Yahoo Finance and eWeek. It has also been declared a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia. For further information please visit (www.iyogi.net).

About GlobalLogic


The leading specialist in global software product development services, GlobalLogic Inc. partners with emerging and established technology companies to help them bring great software products to market in less time and at less cost. GlobalLogic has developed a unique joint-venture model of partnering with technology companies to create a dedicated global delivery center in the US, India, China, Ukraine and Israel to serve as a virtual extension of a client's local development team. In other cases where the client does not have any internal engineering staff, GlobalLogic provides a "fab less" partnership from the start, with GlobalLogic taking ownership of the product engineering, platform and architecture. This approach allows companies to focus on the other aspects of a successful product launch, such as strategy, marketing, customer acquisition, go-to-market challenges and the demands of ever-changing markets. By leveraging GlobalLogic's global facilities, world-class engineers and state-of-the-art tools and processes, companies can increase the quality of their software products while dramatically reducing timeliness and operating costs - often by 30 percent or more.

iYogi Contact


Vishal Dhar
President Marketing
iYogi Inc.
E-mail: awadhesh.singh@iyogi.net
Phone: 1-212-229-0901

Online Computer Support

Now-a-days Online Technical support is a range of services providing assistance with technology products such as mobile phones, televisions, computers etc. There are a wide variety of web sites that offer assistance through online. Here we only discuss about online computer support help and it's Support. Many user says that they have very high computer configuration but still they are facing slow slow performance of their computer. there are lost of causes to slow performance of computer like viruses, spyware and malware infection, having a huge temporary files, some hardware bad software and hardware devises driver installation etc.

Many user says that they have very high computer configuration but still they are facing slow slow performance of their computer. there are lost of causes to slow performance
of computer like viruses, spyware and malware infection, having a huge temporary files, some hardware bad software and hardware devises driver installation etc. You should ensure daily basis that your computer is free from any kind of malicious information and malware programs such as adware, spyware, virus and Trojans. If you find any malicious information on you computer then go for virus removal support services.

Some help about how to fix a slow computer and speed up computer performance; if your computer performance slow down you should these below mentioned troubleshooting task:

1. Search for and delete all files "*.tmp"

2. Delete all Internet Explorer temporary files, cookies and browsing histories.

3. Search for all files "temp" Delete the contents of them, do NOT delete the folder.

4. Run Defrag > Start/All Programs/Accessories/System Tools/Disk Defragmenter

5. Run disk cleanup > Start/All Programs/Accessories/ System Tools/Disk cleanup. In this process makes sure your drive is not compressed.

6. You can boot your computer in safe mode (by pressing F8 key during the boot up) and disable unwanted services that may be starting up your computer Operating System.

7. It is important things to Add more physical memory (RAM). While this is certainly an option that costs money, it is by far the best thing you can do to increase computer hardware performance for minimal cost. Adding RAM is the best "bang for the buck" you can do when it comes to improving hardware.

8. If you feel that your computer startup time is too long, then you can prevent programs from running at startup. You can disable those programme which is not need to startup. To prevent program form startup. Click on Start then on RUN and type msconfig. click on the startup tab.

Related News and Articles

Online Computer Support

Remote Technical Support Services


How to get online computer support

Keep in touch with online computer support

Tips For Computer Problem Troubleshooting

There are some basic computer problem troubleshooting techniques you can perform yourself before calling your local tech support hotline. Before starting out it is important to know basic information about your computer. You need to know whether it is a Mac or a PC. You need to know who the manufacturer is, whether you have a white box, a dell, an IBM, etc. You should also know what kind of a Pentium computer it is and what operating system you have installed. You need to know how much memory and how large a hard drive you have in the computer. All of this information should either be written somewhere, or should be in your manufacturer's manual. Armed with this information you are then ready to embark on your troubleshooting endeavors.

Things to Keep in Mind

You should always remember what you were doing when the error occurred. If possible, write down the error messages for the technical department if necessary. Were you working on a document on your hard drive, or on the network?

Ok now that we have that settled lets try a few things

1. Reboot (turn the machine off and then on again) - Believe it or not but this resolves most computer problems.
2. Run a Virus check, but first run a virus update. You can usually get your virus updated online
3. Try to decide on the area of the problem. Determine if it's a network problem, a hardware problem, or a software problem. You can determine if it's a network problem very easily by checking to see if the computer is on the network. Network problems are the usual culprits for Internet problems.
4. If your computer doesn't start up, then you should look behind it and make sure that all the cables are plugged firmly into the computer. Make sure that the computer is plugged into the outlet (sometimes the cleaning crew messes this stuff up)
5. Check to see if you get any lights on the computer. If the computer lights turn on, but the computer won't start and you have no sound, then you probably need to replace the power supply. You should call a repair technician to have it replaced.
6. If your computer freezes in the operating system. Try rebooting your system and as it reboots press F8 to see if it will go into safe mode, from there uninstall the application you installed that caused the problem, or reboot.

If none of the above tips work at least you are better informed and can give technical support the information they need to help you. The most important thing is to remain calm and to pay attention to what the computer is doing, so you can help the technician help you in your computer problem troubleshooting.

24x7 TECHNICAL SUPPORT

24x7 Technical support means that service provided Computer technical help and support in any time in a day. It is possible through connect your computer online. 24x7 technical
service provider diagnose and solve computer problems with tacking remote session Online and trouble shoot your Computer problem right in front of your eyes. Getting your
computer tech support online is very easy. For getting the online computer technical support you would have to visit and register into the service provider web site. They gives
you a time duration subscription. The subscription could be six month or one year, it is depend on your requirement.

At this point it 24x7 computer tech support can help fix your computer problem with phone tech support or using our specialized screen sharing software. Online computer
technician will suggest how long it will take to fix your computer problem as quickly and efficiently as possible. Mostly computer problems can be fixed in under an hour, in
fact some problems may take as little as 5 minutes to solve. Once you subscribe an account for getting computer technical help, you are ready to getting tech support. Through
Their website a technician can connect to your computer, then you grant them access to view your screen and take control of your keyboard and mouse. Sit back, watch and learn
as technician fix your problem for you right in front of your eyes! Its a great learning experience, its simple and fast.

Honesty is and always has been the best policy of this kind of online tech support. Their technicians priority is to provide you with computer tech support and fix your computer fast and efficiently; While ensuring customer satisfaction. We want to provide computer tech support to as many customers as possible quickly because They know your minutes are valuable. All of Their technicians who provide computer tech support are designated and highly qualified. Qualifications include Microsoft Certified Systems Engineer, CCNA Cisco Certified, and more. Technicians getting constant training so they can continue to improve their expertise for providing you with experienced computer help and technical service. When Online support provides you with computer tech support, They provide you service in the comfort of your own home. They enable you to maintain your privacy and still get that personal one to one service without letting a stranger in your home. Unplugging wires and driving to the service center to fix your computer will become a thing of the past once you sign up for our computer tech support plans. Live Tech Online makes fixing your computer easy.

It's not Online vista technical services: Windows Server 2008 gets nod from IT

It may look like Windows Online vista technical services . It shares the same code base as Windows Vista Support and Help Services. It even rolls in Vista's first Service Pack. But in terms of customer adoption plans, Windows Server 2008 is no online vista technical services.

A new Computerworld survey shows that 63% of the 403 respondents plan to adopt Microsoft's new server operating system. (You can read This contrasts with the intention of some IT organizations to skip Vista entirely and move directly to Windows 7 on the desktop. According to an of 372 IT professionals conducted by Sanford C. Bernstein in May, companies expect just 26% of their PCs to be running Vista by the beginning of 2011, down from an estimate of nearly 68% of computers based on a similar survey a year ago. "I haven't seen any shadow of Vista being cast over Windows Server 2008," says John Enck, analyst at Gartner Inc. Most industry watchers, in fact, agree that deployment is not a matter of if, but when and where.

IT executives say that for the most part, Windows Server 2008's many new features won't compel them to change their normal refresh schedules to adopt it right away. "It's just an evolutionary step from Server 2003," says Rick Redman, senior IT analyst for the city of Amarillo, Texas.

Jim Thomas, director of IT operations at window manufacturer Pella Corp. in Pella, Iowa, says Microsoft's new virtualization hypervisor, is interesting. But other than that, he says, there's "not a whole lot" that he finds compelling. And Hyper-V is and immature to warrant rushing ahead to convert his 425 Windows servers, he adds. Overall, however, IT decision-makers give the operating system a qualified thumbs up and plan to move to it as part of the normal server refresh cycle, which typically ranges from three to five years. Some customers, for instance, phase in new servers by replacing one-third of their machines each year; others replace all of their servers at once. One can get excellent exchange server support from many reputed companies like microsoft, iyogi etc.

"We're coming at it much more from a normal rollout of an operating system," says Bob Yale, IT principal at The Vanguard Group Inc. in Valley Forge, Pa. Vanguard has about 1,200 Windows servers, most of which are running Windows Server 2003.

Overall, 59% of Computerworld 's survey respondents who said they plan to adopt Windows Server 2008 (WS '08) expect to get started within the next 12 months. More than half -- 55% -- expect to complete the transition within two years. The highest level of interest came from respondents at midsize organizations with 100 to 1,000 employees; 69% of them said they expect to get started within the next 12 months.

Selective service

In most cases, the early adopters are deploying WS '08 selectively in a bid to leverage specific new features in the operating system. While more than half of respondents in our survey said they will follow the usual upgrade schedule, about one in four said they will accelerate adoption for some applications. One in three respondents said that their organizations have a business need for a new feature in WS '08.

Mike Moore, IT principal at Vanguard, says his company has implemented a few WS '08 machines where the new features filled a business need. For instance, Vanguard has servers in place that leverage WS '08's new (NAP) features. "We'd like to extend that further with the more-granular policy servers that Windows Server 2008 provides," he says. But he doesn't expect to get serious about WS '08 rollouts until sometime in 2009. Neither does the city of Amarillo's Redman, who says he'd like to see a base of documentation and best practices before moving forward. "The biggest problem is getting useful Online vista technical services articles out of Microsoft that don't have a lot of marketing hype," he says.

But Ward Ralston, senior windows vista support services product manager for Windows Server 2008, argues that plenty of resources exist today. He points to the as examples. Redman expects to begin migrating to WS '08 within a year. For now, however, he'll stick with Server 2003 when the need for new servers arises. While it's not hard to install the new operating system, it's quite a bit of work to load the fixes and patches and deal with Online vista technical services support, he says. "If this one is working, why break it? We have 1,500 other things to do," he notes.

Early adopter Pacific Coast Cos. in Cordova, Calif., upgraded three server-based applications to WS '08 while participating in Microsoft's beta program. The applications, which include an estimator, a design application and a quality-control application, are all hosted using Terminal Online vista technical services and have been stable. Because they're critical, however, administrators perform a preventive reboot every month, just to be safe, says enterprise architect Matt Okuma. But he'd like to see the operating system season a bit before he migrates other applications. "Would I run an SAP portal on Server 2008 right now? Probably not," he says.

Like Vanguard, Pacific Coast plans to selectively deploy WS '08 as a replacement for third-party products. "We don't want a fancy environment for network access protection. We just want to know when someone unauthorized has accessed our network," Okuma says. His organization has also deployed Windows Server 2008's Terminal Online vista technical services , with its ability to publish applications, as a replacement for his Citrix environment, which was hosted by a third party. The new setup saves on licensing and maintenance costs and performs better. "We've offloaded the cost and maintenance of Citrix. That's why we went to Server 2008," Okuma says. It was, he adds, a "no-brainer."

Broader deployments at Pacific Coast will likely start with Active Directory servers, but that's at least a year away. "We'll stick with Server 2003 in the interim," Okuma says.

Virtual possibilities
is probably the most talked about new feature in Server 2008. But with the hypervisor and management tools just emerging from beta, most organizations don't take Hyper-V seriously -- yet. "It's on our watch list, but not on the critical path to our virtualization strategy by any means," says Vanguard's Yale.
"Down the road, I think Microsoft will crush VMware, but they're far behind VMware at this point," says Okuma. He currently has 150 Windows servers, most of which are running virtualized Windows Server 2003 sessions on VMware products. Many of those virtual servers are "Tier 0" virtual machines, where server recovery would be time-consuming. "I would not move them to Hyper-V at this point," Okuma says.

"In 12 to 18 months, [Microsoft] will give VMware a run for their money," says Gartner's Enck. He thinks Microsoft will push Hyper-V into the enterprise through aggressive licensing practices. "It is very good at using the as a tool to shift the base," he says.

VMware also faces a competitive challenge from Microsoft for IT organizations that use more than one hypervisor. The of System Center Virtual Machine Manager, which offers some of the same tools found in VMware's VirtualCenter, will support not only Hyper-V but VMware ESX hypervisors as well when it's released later this year. And support for Xen is planned, according to Microsoft. VMware supports only its own hypervisor.

Right now, management tools are the No. 1 issue when it comes to virtualization, according to IDC. Microsoft's offering is not nearly as complete as VMware's, says Amarillo's Redman. But as it matures and the number of virtual machines under management continues to grow, System Center Virtual Machine Manager's flexibility will be increasingly attractive.

For now, however, most large companies are already committed to VMware. While 62% of large-company respondents in the Computerworld survey said they were using VMware for virtualization, nearly half (45%) of small companies and 29% of midsize companies said they weren't using virtualization at all yet. Gartner estimates that the installed base for virtualization as a percentage of all servers in use is still somewhere around 10%. That leaves plenty of room for Microsoft to move in.

"We think Microsoft will get big chunks of the market" and push out competitors, Enck says, leaving the market with two dominant players: VMware and Microsoft.

Scott Zimmerman, CIO at CenterPoint Properties in Oakbrook, Ill., is using VMware to host six of the real estate development and management company's 25 Windows servers. Zimmerman says he's very interested possibly using Hyper-V. "Is it a viable substitute? We'll want to find out," he says.

The city of Amarillo, with 100 to 150 Windows servers, is just starting to look at virtualization, Redman says. He's interested in Hyper-V but wants to see a broad community of support surrounding it before he'll consider deployment. "With VMware, a lot of people can help," he says.

Chad Mawson, IT manager at law firm Woods & Aitken LLP in Lincoln, Neb. agrees. He says he's seen "bits and pieces" of information on Microsoft's but notes that "there doesn't seem to be any real community base."

Overcoming VMware's entrenched position and customer loyalty won't be easy. "We're probably going to stick with VMware unless there's a huge price differential," Mawson says, noting that his ESX virtual machines are "incredibly stable." VMware isn't cheap, but that doesn't keep him up at night. "We get a good value for our money," he says.

Better living through Active Directory
and group policy are another area where users say even incremental improvements are welcome. Overall, however, the improvements in Active Directory, such as the new read-only domain controller and improved logging for change events, are minimal, says Gartner's Enck. More important improvements, including better integration with Lightweight Directory Online vista technical services or non-Windows Kerberos implementations, aren't there yet.
Microsoft's Ralston counters that WS '08 includes more than 1,800 group policy settings that used to require the creation of custom scripts. "We closed the loop on all of those group policy features that were missing," he says. Microsoft also rolled in tools from its Desktop Standard acquisition, now called Group Policy Preferences, to automate the creation of group policies.

Woods & Aitken deployed a single instance of WS '08 for an Active Directory domain controller in a remote office that needed a new server. Mawson says the system is working fine, but he acknowledges that the deployment was a gamble. "It's more of a test in active use," he says. The enhanced group-policy management features are a step up, and Mawson intends to take full advantage of those features. He'll begin moving to WS '08 immediately but will only migrate as servers come up for their regular replacement, he says.
found the new Active Directory features sufficient to upgrade some servers. "The improvements in the Active Directory Online vista technical services [and] fine-grained password policies are really compelling," says Michael Lebiedzinski, director of infrastructure for the company s Global Wealth Platform. "In the past, different password policies were a driver to separate domains," he says. While the ability to fine-tune password policies drove the firm's adoption of WS '08, enabling domain consolidation was a secondary benefit, he says.
Others say they like the improvements but are in no rush to upgrade servers. "We've had talks about upgrading our Active Directory, but what do we actually gain from it? The risk is higher to go to 2008 than to just stay with 2003 at this point," Okuma says.

Stripping down to the core
Server 2008 offers 19 role-based installations that strip down the operating system to only the components needed to perform a given function, such as DNS. "We removed everything that wasn't needed for those roles. No .Net Framework, no Media Player, not even a GUI," says Microsoft's Ralston.

Redman thinks that the Server Core roles such as Active Directory and DNS server configurations will be particularly useful for remote sites. "A stripped-down operating system has less of a footprint for viruses, etc.," he says. Still, he's not going to put them in ahead of the normal refresh cycle.

Some of the roles fall in areas where Linux has been a popular alternative, but Gartner's Enck doesn't think WS '08 is a Linux-killer. Server Core is limited to a few specific roles, making it less flexible than Linux, he says. And while Server Core versions are easier to administer and are more secure than full-blown Windows Server installations because of the smaller footprint, there's no clear cost benefit to moving off of Linux. However, Server Core could blunt further advances by Linux into the enterprise for those role-based Online vista technical services it does support, he says.
Internet Information Server
part of WS '08, offers more security features. Like the rest of the operating system, IIS has been componentized. There are more than 40 different pieces that can be installed to build a Web server, says Ralston. IIS 7 includes many security improvements, he adds. For example, a remote procedure call can't write to the registry or file system anymore because the security token for the account it runs under no longer has those privileges baked in.
IIS 7 is the most interesting part of Server 2008 for Zimmerman at CenterPoint Properties. "All of our applications are Web-based, so we like to keep current," he says. He points to improvements in streaming-media capabilities and in how IIS interacts with Active Server Pages, as well as the ease with which WS '08 can propagate configuration updates to Web server farms, as compelling reasons to upgrade.

It's not, however, compelling enough to make an IIS migration a top priority. "We don't have the time and project plan to focus on Windows Server 2008 right now," Zimmerman says. For now, he will continue to deploy Windows Server 2003 as needed and gradually begin upgrading later this year, starting with noncritical servers, he says.

SP2: The new SP1
While it's typical for organizations to wait for the first service pack before deploying a new operating system from Microsoft, in Computerworld 's survey, just over a third of respondents said they'd wait for the next service pack before deploying WS '08. Small companies were the most cautious.

One reason may be the perception that WS '08 has already had its first service pack, since Microsoft rolled up Vista's SP1 into the initial release of the product. Indeed, Microsoft has announced that the first true service pack for WS '08 will be labeled "SP2."

But while Vista and WS '08 do share a common code base, the server OS is far more modular and has many features that aren't part of Vista. At best, Vista SP1 was a partial service pack for WS '08. "SP2 is the old SP1," says Vanguard's Moore. "I'm not convinced that they've fixed all of the quality issues. We'll wait until SP2." Vanguard will begin a gradual rollout only when SP2 finally ships, he says.

Pacific Coast's Okuma is also cautious. "Our organization will definitely wait" for SP2, he says.

But that's not stopping Mawson at Woods & Aitken. SP1 "was already integrated into Server 2008, so that didn't play into the decision for us," he says, adding that he has seen no crashes so far with his test server.

Zimmerman currently has WS '08 running on a test machine. "We like it," he says but notes that he'll wait for the next service pack. "We kind of hang out until [SP2 ships], unless there's some overwhelming argument that it's stable," he adds.

"Sometime after SP2 comes out, we will start to look at rolling through a refresh," says Moore. He expects to start sometime next year. The rollout will require six months of planning and 12 to 18 months to complete.

Perhaps the biggest reason why SP2 doesn't matter is that the update is likely to arrive before many organizations can initiate major deployments. Redman says SP2 is important but not a concern on his planning horizon: "By the time we get around to [deploying Windows Server], there usually is [a service pack]." The real bottleneck, he says, is evaluation and planning time. "It could take us six months to a year to finish looking at the features, play with them and see what it will buy us," he says.

http://www.foxriverantiques.com/

Source : reseller.co.nz/reseller.nsf/feat/D73057162C06DBE5CC257478007F80F4

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How to set a system restore point in Windows XP

Sometimes, a new program can make your computer behave unpredictably, and uninstalling the program does not help. Windows XP has a feature known as System Restore that can help. You can use System Restore to select a time when your computer is working as you want. This is known as a system restore point. Then, if something goes wrong with your computer, you can use the system restore point to restore your computer back to when it was working. When you restore your computer, you will not lose any recent work, such as documents and e-mail. This post describes a brief step-by-step method and technical support that is easy to follow for setting up a system restore point in Windows XP.


Setting a restore point lets you select a point in time when your computer is working as you want. Then, you can use the restore point to undo any unwanted changes to your computer in the future.

This method is rated: Easy.

To set up a restore point, follow these steps:

1. Close any programs that are open.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. The System Restore Wizard opens.

Note If the System Restore Wizard does not open, the System Restore feature may be turned off. To turn System Restore on, see the "More Information" section in this article.
3. Click Create a restore point, and then click Next.
4. In Restore point description box, type a description for the restore point. Use a description that is easy to understand. If you are creating a restore point before you install specific software or hardware, you could use that information in the description.

Note The date and time are automatically added to your restore point. Therefore, you do not have to use them in your description.
5. Do one of the following:
* To finish creating this restore point, click the Create button. The System Restore Wizard notifies you when the restore point is created.
* To stop creating a restore point and to return to the Welcome to System Restore page, click the Back button.
* To stop creating a restore point and to exit the System Restore Wizard, click the Cancel button.
6. When you are finished, click the Close button.

IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net


The Press Release is available at its source: iYogi acquires Clean Machine Inc.

IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net


The Press Release is available at its source: iYogi acquires Clean Machine Inc.

How to Rename Recycle Bin on Windows

This post provides technical support for rename the Recycle Bin. How irritating is that when you want to do something from your own machine and you can not do it just because the programmer didn't give you the facility? Let's say one fine morning you said, I will rename 'Recycle Bin' to 'Use Me' or 'Trash Can'. Can you do it? … Well, you are lucky this time. I will tell you how you can rename your recycle bin:

1. Go to registry by clicking on Start menu -> run
2. Type regedit
3. Go to: HKEY_CLASSES_ROOT/CLSID/{645FF040-5081-101B-9F08-00AA002F954E}
or
Press CTRL+F and then at the search box type {645FF040-5081-101B-9F08-00AA002F954E}
4. Right click on default and click on Modify
5. Change the name of Recycle Bin to whatever you want.

You are done!

P.S.- Its always good to be on the safer side before modifying registry settings and make backups.

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Need For Firewall Support

A firewall software application aims at controlling access to or from a computer for security associated concerns. A firewall is a software application, hardware device, or a combination of both that keeps a vigilant watch over your incoming data coming through the Internet connection into your computer. The firewall will only allow data in that you asked for. It will also monitor outgoing data of your computer to the Internet. It will only let information out that you say can go out.
Windows firewall support is a fully developed firewall software which can initiate on its own and should be left on if you are not replacing it with any other firewall product. And, there is no doubt about efficiency of Windows firewall.
Windows XP's Internet Connect Firewall is half a firewall. It only checks incoming information of your PC and doesn't check outgoing data of your computer. Why is it still popular among computer users? If your system has by mistake become virus infected, your personal information is definitely in danger. Virus replicates itself and spread infection to other computers connected through a common network, or even allows hackers to access your computer to do whatever they want.
The only quality of a true firewall is that it will prevent infectious matter from getting out of your system & inform you about the existing problem so you can clean it up. This is what makes firewall software to be the most important thing for your PC security.
A managed firewall grantees the highest level of security for an enterprise network. As signified by its name, 24x7 firewall ensures that your data is secure and protected round the clock.
If you do not have an efficient monitoring and network reporting system in place then your database might not be running efficiently. You can think about buying support from computer support centers to for an effective data management and keep your database up and running on a 24x7 basis in an effective manner. However, be meticulous enough while choosing your technical support partner. The decision must be based on the factors like experience, market reputation and service prices.

IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",
said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net


The Press Release is available at its source: iYogi acquires Clean Machine Inc.

GlobalLogic Speeds Software Time to Market with Open Source Application Framework

VIENNA, Va., April 16 - GlobalLogic, Inc., the leader in global product development, has introduced an open source framework, Velocity Objects, that can shorten a product's time to market by as much as 30 percent. Velocity Objects, based on the company's award-winning GlobalLogic Velocity(TM) Method and Platform for distributed agile software development (, combines J2EE components with best practices so that GlobalLogic's engineers can bring client products to market even faster.

"There is no need to reinvent the wheel each time a software product is developed," said Peter Harrison, CEO of GlobalLogic. "There are many components that are common across products, and code can be re-used. GlobalLogic has spent the last six years assembling a library of reusable components and frameworks that can accelerate the development of the next generation of software products and services."

Velocity Objects provides a sound architecture, framework and building blocks for developing high quality products swiftly. It ensures quality by integrating best-of-breed open source technologies and code components developed by GlobalLogic and its partners, which have already been used successfully in other commercial products. The offering speeds development by making components reusable and eliminating the need to write infrastructure code or research the hundreds of available frameworks to find the right one for a given product.

"We needed a cutting-edge technological solution for meeting our aggressive automation needs. The solution needs to scale linearly and at the same time be extensible enough to cater to future requirements," explained Ashish Sharma, Manager Technology at iYogi, a VC-backed company in the technical support industry. "GlobalLogic's Velocity Objects helped iYogi craft a product by assembling the 'best-of-breed' components available in the open source world. Sound design principles, along with reusable frameworks and components, helped us reduce the time to market. Additionally, the flexible architecture served well to seamlessly incorporate our growing demands."

GlobalLogic Velocity is employed across a growing number of the company's 140 technology client software product development initiatives Objects is particularly applicable to the company's newly announced Version 1.0 service offering, which helps both entrepreneurs and established technology companies rapidly launch new products and enter new markets without the need for an engineering team Velocity Objects is already helping these clients accelerate quality products to market.



source : http://news.thomasnet.com/fullstory/543200

Computer Support Services and Technical Support

Online computer support services are gaining in popularity because of their being cost effective as well as the ease that comes along. Technicians ensure offering customers the best support services. There are many other advantages to avail such a kind of support services.

Online computer support resources offer a safe and communicative service, targeted and designed for all kind of customers holding different interests. Talking about computer repair services, they are leading when it comes to quality. Here, customers avail the support in the most user friendly and interactive manner and don't need to get confused with the complex computer jargon. Furthermore, these services suit to everyone's budget and needs.

Computer support specialists keep interacting with customers and as they reply to technical queries and offer advice. As the horizon of computer network is expanding, there is an increase in number of computer support specialists and technical support technicians who are able to provide Microsoft tech support from remote locations.

Emergence of online computer support resources have eliminated a need for technicians to travel to the customer's workplace. Indeed, customers also don't need to haul their PCs to outside repair shop. Technicians also can administer and configure networks and servers remotely. The practice has become common as it is among computer support specialists.

Computer technical support technicians can help with a range of computer problems; from simple start-up errors & device conflicts to blue screen errors & system freezing. Whatever your computer problems, avoid the headache and hassle of a faulty PC with online computer repair service.

The array of computer support services may start from simple services like computer set up & installation, computer optimization, troubleshooting computer problems, computer security, and online data back-up Support.

The best part about online computer support is its 24x7 availability which actually attracts tech savvy consumers. Always be meticulous about your choice of computer support partner. It should be based on the experience, market reputation, and service price.

Source:http://ezinearticles.com/?Computer-Support-Services-and-Technical-Support&id=1552293