Don't worry about having the Caps Lock key down when logging into your Windows XP account. This post provide technical support tips to login with CPS lock key.
This isn't necessarily a tip but an interesting piece of information.
With earlier versions of Windows, have you ever had trouble entering your login password because your CAPS LOCK key was down and you didn't know it? You know the frustration that occurs when you type your password several times in a row, get locked out of the machine for a while, and mutter to yourself unmentionables until you finally notice the green or red CAPS LOCK LCD is lit?
Well, with Windows XP, that shouldn't happen again. Next time you logon your machine (if it is password protected, of course), intentionally press the CAPS LOCK key. You'll see a popup balloon onscreen telling you the CAPS LOCK key is on and you should turn the key off because it might hamper entering your password.
Thanks, Microsoft. Granted, this problem has been going on for years with just about all Windows versions, but you got it right this time.
Showing posts with label microsoft technical support. Show all posts
Showing posts with label microsoft technical support. Show all posts
Tips to Logging on with the Caps Lock Key
Don't worry about having the Caps Lock key down when logging into your Windows XP account. This post provide technical support tips to login with CPS lock key.
This isn't necessarily a tip but an interesting piece of information.
With earlier versions of Windows, have you ever had trouble entering your login password because your CAPS LOCK key was down and you didn't know it? You know the frustration that occurs when you type your password several times in a row, get locked out of the machine for a while, and mutter to yourself unmentionables until you finally notice the green or red CAPS LOCK LCD is lit?
Well, with Windows XP, that shouldn't happen again. Next time you logon your machine (if it is password protected, of course), intentionally press the CAPS LOCK key. You'll see a popup balloon onscreen telling you the CAPS LOCK key is on and you should turn the key off because it might hamper entering your password.
Thanks, Microsoft. Granted, this problem has been going on for years with just about all Windows versions, but you got it right this time.
This isn't necessarily a tip but an interesting piece of information.
With earlier versions of Windows, have you ever had trouble entering your login password because your CAPS LOCK key was down and you didn't know it? You know the frustration that occurs when you type your password several times in a row, get locked out of the machine for a while, and mutter to yourself unmentionables until you finally notice the green or red CAPS LOCK LCD is lit?
Well, with Windows XP, that shouldn't happen again. Next time you logon your machine (if it is password protected, of course), intentionally press the CAPS LOCK key. You'll see a popup balloon onscreen telling you the CAPS LOCK key is on and you should turn the key off because it might hamper entering your password.
Thanks, Microsoft. Granted, this problem has been going on for years with just about all Windows versions, but you got it right this time.
IYogi Press Release: iYogi Acquires Clean Machine Inc.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
IYogi Press Release: iYogi Acquires Clean Machine Inc.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
IYogi Press Release: iYogi Acquires Clean Machine Inc.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
How to correct common User32.dll file errors
When you try to use a program on your computer, you receive an error that includes the User32.dll file in its description. This problem may occur for several reasons. This article contains general step-by-step methods that you can use to try to resolve this problem. The step-by-step procedures in this post will not take very much time to be completed.
What is the User32.dll file?
Windows stores instructions for graphical elements such as dialog boxes and windows in the User32.dll file. The User32.dll file is necessary to the operation of Windows. If this file is damaged, deleted, or removed, the system will no longer work correctly. If a program or a service accesses User32.dll incorrectly, the program or the service will not work correctly.
User32.dll errors are typically corrected by repairing the User32.dll file or by reinstalling the program, the hardware component, or the driver that is causing the error. If these procedures do not correct the User32.dll error, you can restore your computer to a condition before the error appeared by using the Windows System Restore feature.
Error messages are the most common symptom of User32.dll problems. User32.dll error messages describe the source of the error and indicate that the User32.dll file is involved in the error.
program Illegal system DLL relocation
n this example, program refers to the name of a program that caused the User32.dll error message.
This post discusses some common causes of User32.dll error messages. Additionally, this post some common resolution methods. Start with the first resolution method, and if the problem that you are experiencing persists, go to the Technical Support Tips
The User32.dll problem that you are experiencing may be addressed by a Windows product update. To open Windows Update,
Follow these steps:
1. Click Start, and then click Run.
2. Copy and paste (or type) the following command in the Run box, and then press ENTER:
wupdmgr
We recommend that you update your antivirus software after you run Windows Update. For more information about antivirus software that Microsoft supports
What is the User32.dll file?
Windows stores instructions for graphical elements such as dialog boxes and windows in the User32.dll file. The User32.dll file is necessary to the operation of Windows. If this file is damaged, deleted, or removed, the system will no longer work correctly. If a program or a service accesses User32.dll incorrectly, the program or the service will not work correctly.
User32.dll errors are typically corrected by repairing the User32.dll file or by reinstalling the program, the hardware component, or the driver that is causing the error. If these procedures do not correct the User32.dll error, you can restore your computer to a condition before the error appeared by using the Windows System Restore feature.
Error messages are the most common symptom of User32.dll problems. User32.dll error messages describe the source of the error and indicate that the User32.dll file is involved in the error.
program Illegal system DLL relocation
n this example, program refers to the name of a program that caused the User32.dll error message.
This post discusses some common causes of User32.dll error messages. Additionally, this post some common resolution methods. Start with the first resolution method, and if the problem that you are experiencing persists, go to the Technical Support Tips
The User32.dll problem that you are experiencing may be addressed by a Windows product update. To open Windows Update,
Follow these steps:
1. Click Start, and then click Run.
2. Copy and paste (or type) the following command in the Run box, and then press ENTER:
wupdmgr
We recommend that you update your antivirus software after you run Windows Update. For more information about antivirus software that Microsoft supports
iYogi Acquires Clean Machine Inc.
Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi | |
 | |
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi. iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances. Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said, "This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers." "We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses", added Challu. With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders. "I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi. ABOUT IYOGIHeadquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.co.uk. ABOUT CLEAN MACHINEClean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com. CONTACT: iYogi Contact |
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
Microsoft Outlook Inbox Management Plugin
Microsoft Outlook is an accepted desktop email program generally in the business area acknowledgment to its accomplished alloy of email and calendar functionality but as well to its networking capabilities. Plugins for Microsoft Outlook on the other hand are not that simple to find. One of the bigger plugins for Outlook is the Clear Context add-on which comes as a claimed and able edition. The personal copy has a limited functionality (when compared to the pro version) but is absolutely chargeless of charge.
Clear Context can be best declared as an inbox management plugin for Microsoft Outlook. Its capital functionality can be disconnected into three key areas: Email management, attachment management and managing the inbox or added folders of Outlook.
The email management functionality is all about organizing the inbox and filing email messages. Clear Context provides filing suggestions, one bang filing possibilities, highlighting of a lot of important letters and a threaded email chat view.
Attachment management on the other hand makes it accessible to appearance all images and attachments from a alleged binder after accepting to browse through alone emails to find a specific attachment. This does accord the user an adventitious to save multiple attachments begin in multiple emails at once.
A notification manager can be acclimated to move so called notification emails (like new Twitter followers or Facebook friend requests) from the inbox into added folders to unclutter the inbox.
You can have more help from here..
Setup Outlook Express
Clear Context can be best declared as an inbox management plugin for Microsoft Outlook. Its capital functionality can be disconnected into three key areas: Email management, attachment management and managing the inbox or added folders of Outlook.
The email management functionality is all about organizing the inbox and filing email messages. Clear Context provides filing suggestions, one bang filing possibilities, highlighting of a lot of important letters and a threaded email chat view.
Attachment management on the other hand makes it accessible to appearance all images and attachments from a alleged binder after accepting to browse through alone emails to find a specific attachment. This does accord the user an adventitious to save multiple attachments begin in multiple emails at once.
A notification manager can be acclimated to move so called notification emails (like new Twitter followers or Facebook friend requests) from the inbox into added folders to unclutter the inbox.
You can have more help from here..
Setup Outlook Express
In News: iYogi Re-Defines Technical Support – BizTech2.com
Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.
As far as Enterprise and SME customers are concerned, which verticals are you focusing on?
Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.
What kind of support services do you provide to your customers? What is the Green PC service?
iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.
Green PC Service
With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.
Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:
- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use
What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?
We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.
Please throw some light on your proprietary iMantra technology.
iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.
Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?
iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:
- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.
- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.
- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.
How do you plan to move up the value chain in the times to come?
The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.
What is your India strategy?
Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.
Source : BizTech2.com
IYogi Press Release: iYogi Acquires Clean Machine Inc.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.
As far as Enterprise and SME customers are concerned, which verticals are you focusing on?
Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.
What kind of support services do you provide to your customers? What is the Green PC service?
iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.
Green PC Service
With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.
Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:
- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use
What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?
We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.
Please throw some light on your proprietary iMantra technology.
iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.
Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?
iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:
- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.
- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.
- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.
How do you plan to move up the value chain in the times to come?
The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.
What is your India strategy?
Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.
Source : BizTech2.com
Introduction of Microsoft Office 2007
Microsoft has had a loyal fan following ever since it launched its suite of applications through Microsoft Office to allow users to simplify their tasks and make life a lot easier. The Microsoft Office 2007 does not disappoint and have been totally revamped and structured to meet the immediate needs of users. It has been targeted at user interface hoping that users can fully utilize the complete range of applications it provides for.
The features incorporated in Microsoft Office 2007 have been discussed below:-
The Ribbon
The Ribbon replaces the age-old menus and toolbars in Microsoft Office 2007. It has been devised to command organized information into a set of tabs. The tabs reveal the most appropriate commands for each task area.
The Microsoft Office Button
The UI in Microsoft Office patches the abilities of the Office system into one entry point, which is the Microsoft Office Button allowing users to access features and giving a free hand to Ribbon to concentrate on creating documents.
Contextual Tabs
The Contextual Tabs in Microsoft Office 2007 do not pop-up at its own will and do so only when needed. This makes it a lot simpler to find and enable the relevant commands required for the work at hand.
Galleries
While a user works on a document, spreadsheet, presentation, or Access database; the Galleries option gives the user a list of lucid details to choose from. In this way many operations are simplified.
Live Preview
Live Preview in Microsoft Office 2007 displays the details when a there is a change in the format or in editing. It saves a user a lot of time and effort.
Mini Toolbar
This feature in the Microsoft Office 2007 comes up on the screen when a user selects a text. Its purpose is to give an easier access to used formatting commands.
Themes and Quick Styles
Finally, the Themes and Quick Styles feature in Microsoft Office 2007 allows a user to define the various effects on a document like fonts, color, and graphics. Anything that can be inserted into a document is styled by this feature.
Easy Online Support for Windows Registry
The windows system Registry has been called the most important part of any Windows PC operating system (OS), but you probably didn’t even know it exists. There is a good reason for that. Microsoft doesn’t want you messing with it. Like so many other features in Windows, Microsoft chose to hide information considered too powerful to be left in the hands of mere mortals. Only the wisest of gurus can be entrusted with such knowledge.
The registry controls everything and a single mistake can have devastating consequences on the entire OS. Installed programs and applications will write important data into the registry. User defined data and configurations are also stored.
The data is tracked through a tree of folders and it’s called “keys” that branch off the registry nodes. Every key can have sub keys nested in multiple levels. Its data known as “values” are stored in the keys and sub keys. Groups of related keys, sub keys and values are known as hives.
Applications can modify the keys by changing the values, adding new keys or deleting existing ones. More recent versions of Windows will back up the registry and in the event of a problem, will ask you if you want to use the “Last known good configuration.” This was an option that began in the old Microsoft Windows vista days.
The good news is that such configuration issues related to the registry will not affect your important data like documents, photos, etc. The bad news is that many times the problem that caused the crash in the first place may also be saved in the backup versions of the registry.
Many software programs exist to examine registry the keys and make any necessary repairs. These programs can even check your registry for unused keys that clog your system. Removing these keys can significantly improve performance.
For more information on the Windows Registry, check out the Microsoft software support program.
IYogi Press Release: iYogi Acquires Clean Machine Inc.
New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.
iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,
"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."
"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",
added Challu.
With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.
"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.
ABOUT IYOGI
Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.
ABOUT CLEAN MACHINE
Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.
CONTACT:
iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net
The Press Release is available at its source: iYogi acquires Clean Machine Inc.
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